01. Where is my data stored?
Your data is securely stored in the PawGuard Cloud. This means your information is accessible whenever you're connected to the internet, ensuring seamless access across various devices.
Help center
Help and FAQ
Answers about accounts, data storage, security, multiple pets, device support, sharing, pet sitting, and PDF export.
02. I changed my phone; what will happen?
No need to worry if you've switched phones! With PawGuard, your data is linked to your account, not your device. So, when you log in on your new phone, you'll find all your previous data, including your pet profiles, waiting for you.
03. Can I delete my account?
Yes, you have the option to delete your PawGuard account. Please note that deleting your account is irreversible and will result in the permanent removal of all your data, including your pets' profiles and associated information.
04. How secure is my personal information in PawGuard?
At PawGuard, we prioritize the security of your personal information. We employ advanced encryption and security protocols to protect your data both in transit and at rest in our cloud servers. Your privacy and the confidentiality of your pet's information are our utmost concern, ensuring peace of mind for all our users.
05. How can I manage multiple pets with PawGuard?
Managing multiple pets is easy with PawGuard. You can create a distinct profile for each pet, where you can track individual information such as vet visits, vaccinations, grooming schedules, feeding routines, and therapy plans.
06. What should I do if I encounter technical issues with PawGuard?
If you experience any technical issues, please don't hesitate to contact us. Our support team is available 24/7 at help@pawguard.app. Additionally, you might find helpful information on our FAQ page.
07. How can I suggest new features or provide feedback?
We welcome your suggestions and feedback. You can easily submit them through the app by going to the Settings menu and selecting 'Send Feedback', or you can email us directly at help@pawguard.app.
08. Is PawGuard compatible with all devices? How often is the app updated?
Currently, PawGuard is exclusively available for Apple devices, including iPhone, iPad, and Mac. We regularly update the app to enhance your experience and add new features.
09. Can I share a pet with someone else?
Yes. Open Share pets in Settings, or Share pet from a pet's menu, and invite someone by email with a role. Owners can edit the pet, its records, and sharing. Members can view the pet, its records, and sitting progress. Pet Sitters see basic pet info and check off care tasks during a sitting session. Only the Primary Owner, who created the pet, can delete or transfer it. You can remove anyone at any time, and they can remove a shared pet from their own list. Sharing needs a PawGuard account and is not available in Guest mode.
10. Can I export my pet's health records as a PDF?
Yes, with PawGuard Pro. Export a full health packet from a pet's menu, a single vet record from that record, or a vaccine card from the vaccines screen. The PDF opens the share sheet so you can print it, AirDrop it, email it, or save it to Files. Export also works for Guest mode pets.
11. How does pet sitting work?
Start a sitting session for the days you are away, add daily care routines like walks, meals, and medication, and invite your sitter. They see each day's tasks in their own app and check them off, while owners and members follow the progress. Planning sitting sessions needs PawGuard Pro on the Primary Owner's account. Sitters and members use PawGuard for free.
Still need help?
Write to us and we will get back to you.